Refund Policy

1. Scope

This policy applies to all purchases of credit for the Kakehashi service made through this website from Classmethod Malaysia Sdn. Bhd. (Company No. 202501038448 (1639857-A)), Kuala Lumpur, Malaysia. It forms part of our Terms of Service and is governed by the laws of Malaysia.

2. How our pricing works

The Service is prepaid. You purchase credit, and the credit is drawn down as you use the Service. You are charged only for the usage you actually make, at the rates published at the time of use.

3. Unused credit

You may request a refund of unused credit within 30 days of the date of the purchase to which it relates. Refunds of unused credit are made to the original payment method.

After that period, unused credit is not refundable, but remains available for use on your account until it expires in accordance with clause 6 of the Terms of Service.

4. Credit already used

Credit that has already been consumed is not refundable, because the corresponding requests have been processed and charged to us by the providers of the underlying AI services.

5. When we will refund in full

We will refund in full, including consumed credit, where:

• you were charged more than once for the same purchase, or were charged in error;
• a payment was made without your authorisation, subject to our verification;
• the Service was unavailable for a continuous period of 72 hours or more due to a fault on our side and you were unable to use the credit you had purchased; or
• we terminate your account for a reason other than your breach of our Terms of Service or Acceptable Use Policy, in which case we refund the credit remaining unused at termination.

6. When we will not refund

We will not refund where:

• the credit has been consumed, except in the circumstances in clause 5;
• your account has been suspended or terminated for breach of our Terms of Service or Acceptable Use Policy;
• the request relates to the quality, accuracy or suitability of the output generated by the AI models, which depends on your inputs and on the third-party models used; or
• the request relates to downtime or degradation of a third-party AI service that is outside our reasonable control, beyond any service credit expressly agreed with you.

7. How to request a refund

Email info@classmethod.my from the email address registered to your account, with your account ID, the invoice or transaction number, the amount and the reason for the request. We will acknowledge within 3 business days.

8. Processing time

Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or card issuer may take a further 5‒10 business days to show the refund on your statement. Refunds are made in the currency of the original payment; any difference arising from exchange rate movements or fees charged by your bank is not covered by us.

9. Cancellation of your account

You may close your account at any time. Clause 3 applies to credit that is unused at the date of closure.

10. Questions and disputes

If you are not satisfied with the outcome, contact us at info@classmethod.my before raising a dispute with your card issuer, so that we can resolve it directly. Nothing in this policy affects your rights under Malaysian law, including the Consumer Protection Act 1999 where it applies to you.